We hope that you are all continuing to stay safe and well, managed to enjoy some of the lovely weather we had over the Summer. We would like to take the opportunity of thanking you all for your patience over the Summer whilst we undertook some fairly major roof repairs, balcony renovations and an upgrade to our main central heating system. All major works have now been completed and everyone should now be warm and dry as we head into Autumn!
Covid 19
With the virus back on the rise, we are continuing to ensure the properties have hand sanitiser available in the communal entrances and that all regularly touched surfaces are sanitised frequently. Please do continue to use the hand sanitiser when you enter the premises to help keep yourself and others safe.
We are trying to improve our responses to day to day maintenance problems, and to speed up our response we are giving you the opportunity to report your faults directly into our maintenance list by eMail. In order to report a fault please follow the following process:
- Email repair@pimlico-flats.co.uk
- Provide your flat number and property address (eg Flat 2, 75 Winchester Street) in the subject line.
- Provide an overview of the repair / fault / maintenance issue in the body of the email, attaching photographs of the issue if appropriate.
You will receive an acknowledgement of the email within 2 hours which confirms that we have received your report. If you do not receive an acknowledgement, please re-send the email to admin@pimlico-flats.co.uk and we will check our spam filters.
You will then be contacted within 1 working day (ie Monday – Friday 9.00am – 5.00pm) to arrange a mutually convenient time for one of our maintenance team to inspect and / or resolve the issue.
If you have an emergency repair, eg flood, please still email repair@pimlico-flats.co.uk to formally report the issue, but please also call 07788 370528 to raise the alert to the emergency.
Repairs & maintenance during Covid 19
Due to the continuing need to minimise contact to prevent the spread of Covid 19, until further notice the following will apply:
- Any maintenance and repair issues reported will be assessed based on the severity of the fault and ease of access.
- Where any of our team need to access your flat, please ensure that they have clear and easy access to the area as required.
- For studio flats, we may ask you to leave the flat whilst we carry out the repairs, and for 1 and 2 bedroom flats we may ask you to remain in one of the other rooms, in order that appropriate distancing can be maintained.
