Newsletter 30 March 2020

Coronavirus update

We are aware that, in line with Government guidelines, most of you are now working from home or have returned to stay with family until the situation resolves.  Meanwhile we have been doing our best to keep up to date with the various interventions being introduced to help alleviate financial difficulties in order that we can deal with your requests for assistance appropriately.

Property maintenance

We will now only deal with urgent and critical repairs inside occupied flats to maintain social distancing and minimise the risk of spread of infection.  Please email to report any repairs  or maintenance issues requiring attention.  If we need to access your flat to carry out essential works we may ask you to leave the property whilst we do so in order that we can maintain the social distancing guidelines.  In the meantime, please help to minimise the risk of emergency call outs by avoiding putting anything down the sinks or toilets that may cause blockages.  Please also remember to take your keys with you when you leave the property as we may not be in a position to respond to tenants having locked themselves out of their flats.

Disinfection practices

We are continuing to regularly disinfect areas such as door handles, light switches and handrails using an antiviral cleaning solution to minimise the chance of cross-infection.  You will have also noticed that alcohol hand sanitiser has now been provided in the communal entrance areas – please do use this (sparingly as it is still difficult to source) when you enter the building.  

Financial difficulties

Please continue to email at the earliest opportunity if you anticipate having any difficulty meeting your rent payments.  Whilst we will be flexible and understanding, it is also important to recognise that our costs remain, and in some circumstances have increased, and we are therefore not in a position to waive rent payments due.  Instead, any concession agreed will be similar to a mortgage holiday, whereby some of your rent due may be deferred for payment later via an agreed repayment schedule.  Meanwhile the Government has put in place a number of interventions to provide assistance to a significant proportion of workers:

  • If you are paid via your employer’s payroll & PAYE system and at risk of losing your job due to Coronavirus, you can ask your employer to furlough you in order to retain 80% of your income – this includes zero hours and commission only contracts.
  • If you are self-employed you will receive a grant equivalent to 80% of your average 3 months’ earnings calculated based on submitted tax returns.

Further information and help with finances at this time are available from:
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