Tenants will know that for 10 years we have provided Internet Access which we don’t make a charge for. Believe it or not in the early days experts advised us not to do this as we would become liable for all sorts of activities by our tenants using what was our internet account, nevertheless we have provided this free service for some 10 years now. Initially the service was only to the flats which had been modernised, and had cabling for the internet installed, but 3 years ago we added a number of wireless routers extending the facility to all flats.
Tenants intending to run a business from home, or needing reliable internet access have always been advised to provide their own service. The service I provide is shared amongst everyone, and so is not secure, fast, or reliable. We do not employ any technical support and internet access does not form part of the tenancy contract.
At the beginning of this year things suddenly went bad – the internet stopped working, and it still isn’t back to full health. I thought that I should crawl out from under my stone and make an apology, and an explanation – which whilst not excusing the extraordinary delay in returning the service, may explain what I now know. I am really sorry for what is happening, and we are working hard to fix things and get them running again.
Our Internet disappeared at the beginning of January, and it took some time to establish why. It was provided by Sky has part of a TV package that I was paying for – for some reason the TV channels haven’t been provided for some time, and I only continued with the TV package because I got free Internet Access with it. When the Internet disappeared Sky claimed that I had cancelled it in 2010 – the questions as to why I would cancel a free service, and why they continued to supply a cancelled service for another 2 years aren’t clear.
I decided to make a break from Sky and also to improve the speed of the internet service that we provide, and so have cancelled the Sky service and signed up to Utilities Warehouse to give us a Super Fast Fibre Optic Broadband Service to improve everyone’s connection. Currently this isn’t going well – Utilities Warehouse have visited, installed, and left without anything working. We have had a look at what they have left, and got an ordinary ADSL service running ourselves, but a few flats that used to have wired services seem to have lost their connection, and we are yet to get the wireless routers working again.
I am really sorry about this, and will be visiting next week to review the situation. Meanwhile we believe that most wired connections should work, and a wireless connection should be available on: