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Estate Agent Repossession Scam

Richard Greenland

I was interested in a previously-squatted property with security shutters on the windows and an estate agent’s board outside. But when I phoned the agent they denied all knowledge of it. I was quite persistent and even asked to speak to someone else but met with a brick wall.

Exactly a week later and by a bit of luck I gained entry to the building. I’d gone for another look and noticed the hasps off the door and it was ajar. I thought the squatters must have come back. I banged hard on the door but there was no reply, just a lot of clattering about upstairs. I have my own reasons for not being afraid of squatters, so I let myself in and went upstairs.

It wasn’t squatters, but a couple of security guys fixing metal shutters to all the doors. They were a bit surprised to see me but once I’d explained why I was there they let me have a good nosey about.

sitex security shutters

So having assessed the cost of the works needed I phoned the agent again and they immediately said the property had already sold! Bear in mind, this is exactly one week after this same agent swore blind they knew nothing about the property!

With repossessions buyers can make offers right up to exchange, so I insisted on knowing if they’d got to exchange yet. The truth was they hadn’t, so it still hadn’t actually sold, but they worked very hard to discourage me from putting in a rival offer. I insisted, and managed to get the name of the lender and the offer price. With presumably no other offers coming in, the lender had accepted an offer a little over 50% of the real market value. Make of that what you will.

It wasn’t worth my while to pursue at this point, more work needed doing to the property than I was really minded to take on anyway at the moment. Also I’m reliant on private investor finance so have to run everything by them before offering on anything and time was running out. But in future if I run up against a similar brick-wall I’ll be really, really persistent, find out the lender’s name (use Land Registry if necessary), and insist they put my offers forward and that I receive a reply IN WRITING to make sure they do. They probably wouldn’t want me to contact the lender directly! I know this is likely to annoy a few estate agents and I’d rather not annoy anyone, but if I’m locked out of deals from that agent anyway sometimes it’s a case of having nothing to lose.

I’d be interested in other people’s experiences of this sort of scam, for that’s what it amounts to, and what you did (if anything) about it.

Cheers!

Rich

EDIT: Having recently lost £540 on abortive transaction fees I’ve changed perspective on this. More recently I’ve seen it from the other side. EA just says how much do you want to pay for the GFF. And the TFF, how much do you want to pay for that? OK we’ll go for a quick completion and if anyone wants to view I’ll just tell them we have no one available. Avoids latecomer bidders and gazumping when the transaction is already underway.

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HIPs are History – What is the Future?


Home Information Packs

Although the details aren’t clear, it’s definite that HIPs are no longer a requirement to sell a house. What I look forward to is some new system for selling houses. The old system of the 80s & 90s was expensive and not very secure for buyers, further it proved itself incapable of dealing with the housing booms (in particular that of the late 80s). What new system will we look forward to in the new millenium? Something that will make buying and selling a house as cheap and easy as buying and selling a car?

The Problems with House Selling

I am reminded of a discussion I had with a Solicitor friend in 1986. At the time it seemed that the problems and expenses of house sales might be solved by licensed conveyancers. This was of great concern to lawyers as the bread and butter profits for family solicitors were and are to be made from conveyancing of property (generally a job which can be delegated to clerical staff, but billed at good rates). I suggested to my friend that if (as seemed likely at the time) Estate Agents took over the conveyancing market, that it could well become the end of the family solicitor. His reply 25 years ago was that it was far more likely that Solicitors would take over selling Houses than Estate Agents would take over processing the sale.

Over the ensuing 25 years we have seen the computerisation of Land Registry, the growth of the Internet & WWW, and most recently an attempt to streamline the actual selling process which was generally acknowledged as being very unsatisfactory. Additionally the traditional Estate Agent is challenged by Internet Portals and Websites which threaten to replace their role in the selling process.

In unrelated developments Solicitors have become ever more specialised – I used to have a specialist solicitor who had a dual practice suing solicitors for malpractice, and suing/defending builders in disputes. One day he contacted me to let me know that he was dropping the building dispute side of his practice “My work in suing solicitors for malpractice has led me to the conclusion that people who work in more than one area don’t have enough expertise, and end up in trouble. Consequently I’m concentrating on one area only!”.

HIPs had a difficult gestation in which many of their objectives were watered down, or postponed in the face of opposition by vested interests led by the RICS. One of the most controversial pieces of legislation to influence the housing market Home Information Packs (HIPs) intended to eliminate many of the costs, and much of the heartache involved in a sale by providing residential property buyers with all the information they needed about a home without needing to employ solicitors to carry out any searches, it would speed up the process and prevent many deals failing at a late stage. Each pack would include a Home Condition Report (HCR), Energy Performance Certificate (EPC) and title deeds as well as planning searches. It would be the responsibility of the vendor to supply this information. The story of HIPs progression, and the compromises that were made to get the idea past it’s opposition was told in 2007 here.

I notice on Twitter that the general euphoria amongst Estate Agents at the news of HIPs demise, but to my ears this sounds like the cackle of  turkeys voting for Christmas. Whilst  the role of two Solicitors administering the contract seems cemented by a return to the old system, it looks to me as if Estate Agents are allowing a role in the buying/selling process to slip through their fingers, as without the need for a HIP a seller’s first point of contact in selling a house will be a website.

The Future of House Selling

But for the future – well the old system bears up fairly well under the conditions of a housing slump, so we will be safe for some time, but once the next housing bubble comes along all the same problems will come to the fore of public conciousness and a government will feel obliged to fix the problem. It must be certain that nothing like HIPs will be considered, with countless small businesses about to close, and an estimated 3000 people to lose their jobs, it’s unlikely that there would be an entrepreneurial will to repeat the mistake of setting up a business so reliant on the whim of government. Maybe a future house selling system could mimic the French system where public Notaires administer the house selling process on behalf of both parties – one lawyer, half the price, twice the speed.


If you would like to express your views you can either comment on this blog, or join our Property Forum and comment on the thread there.

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Use an Estate Agent or Letting Agent to Market a London Flat

Ruth Phillips, Purple Hat, Property, Lettings, Property Management

Ruth Phillips

With the growing popularity of do-it-yourself property sales, letting and management it’s worth pointing out the value of having estate agent representation when dealing with your largest assets. Ruth Phillips from Purple Hat Property points out the advantages of appointing a full service agent to represent your interests …….

Estate agents may say that they have unrivalled access to the key Internet portals that private sellers don’t; Rightmove, FindaProperty and Zoopla, (and all their associated sites) only allow estate agents to advertise on their sites. The emergence of “advertise only” estate agent websites – a fixed low fee that gives the vendor or landlord access to the same Internet marketing tools as a High Street estate agent has blown a bit of the estate agent’s raison d’être out of the water. Or has it? The “advertise only” option is exactly that, I offer this as a service if it’s what the client wants – generally it’s not, they want more but just don’t want to pay more. Similarly the online, low, fixed-rate websites are the same estate agents that everyone loves to hate, all that they are offering is an alternative vehicle for marketing the property while building a client base in order to cross sell estate agency products.

It therefore stands to reason that the add-on-products, those that may soon be considered additional estate agency services are part of the estate agent’s service that have the most clout.

I did say that marketing the property is only a small part of the service but it becomes a big part to market it to it’s best potential. It’s not just where, it’s how and I’m not just talking about writing descriptions. There’s photography, media options, good quality floor plans etc

An estate agent worth their salt will be able to value a property by carrying out the correct research, knowing the market conditions and the client’s requirements. The good estate agent will be able to back up their valuation with hard facts not their own requirement for hard cash.

Estate agents dedicate time to take telephone enquiries and deal with email enquiries in an effective manner. An estate agent will know the questions to ask and how, even whether, to take the enquiry to the next stage. If a vendor or landlord is doing it themselves these enquiries are likely to be an interruption to their normal routine or worse still, left on voicemail or unanswered until the time can be found.

Estate agents are negotiators. They are skilled at being able to get the right deal for their client without compromising their position. Private sellers may let emotions affect their decisions. Estate agents will be sensitive to the emotions not affected by them.

Estate agents accompany viewings. An estate agent will know when the buyer wants their input and when they just want to be left alone to take in the surroundings. The estate agent will be able to get and assess honest feedback from the viewing. In addition to this the estate agent provides additional security to your property and it’s inhabitants.

Estate agents will provide their client with regular feedback on all aspects of marketing, viewings and progression of the sale or letting of the property and will liaise between all parties to keep on track of the processes.

Estate agents have a wealth of experience and knowledge to draw upon. Whether on contractual and legal issues with property sales or, if they are qualified letting agents, tenancies; market conditions; local knowledge; sales progression or just some advice on the best way to present the property.

 

Ruth Phillips

Purple Hat Property Services

Tel: 0208 123 4766

Mobile: 07747 607467

Email: Purple Hat Property

Purple Hat Property
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VACANCIES

To View please phone Ruth on 0747607467

May 2012

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2 Bedroom Garden Flat

£2200 pcm
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